Shipping Policy

At KlearSkin, we're committed to getting your order to you as quickly and safely as possible.

Order Processing

• Orders are processed within 1–3 business days (Monday–Friday, excluding holidays).

• Once your order has been processed, you will receive a confirmation email with tracking information (when available).

Shipping Times

Estimated delivery times:

• United States & Canada: 5–10 business days

• United Kingdom: 5–10 business days

• Australia & New Zealand: 6–12 business days

• Europe: 5–12 business days

• Rest of the World: 7–15 business days

Please note that shipping times are estimates and may vary due to customs clearance, weather conditions, carrier delays, or periods of high demand.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery location and selected shipping method.

From time to time, we may offer free shipping promotions, which will be clearly displayed on our website.

Order Tracking

Once your order ships, you'll receive a tracking email containing your tracking number (when available). Please allow 24–72 hours for tracking information to update.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by your local government. These charges are the responsibility of the customer.

Incorrect Shipping Address

Please ensure your shipping address is entered correctly before placing your order.

If you notice an error, contact us immediately at klearskinshop@gmail.com. While we'll do our best to help, we cannot guarantee changes once an order has entered processing.

Lost, Stolen, or Delayed Packages

Once an order has been handed over to the shipping carrier, delivery is the responsibility of the carrier.

If your package appears lost or significantly delayed, please contact us at klearskinshop@gmail.com, and we'll gladly assist you in working with the carrier to resolve the issue.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery at klearskinshop@gmail.com and include:

• Your order number

• Photos of the damaged product

• Photos of the shipping packaging

We'll review your claim and work quickly to provide an appropriate solution.

Contact Us

If you have any questions about shipping, please contact us:

Email: klearskinshop@gmail.com

Phone: +1 (514) 613-9960

Address:
KlearSkin
5120 Av. de Courtrai
Montréal, QC H3W 1A7
Canada